Refund & Return Policy

Legal Disclaimer

Herb & Soul is not responsible for packages that are lost, stolen, or delayed once they have been accepted by the postal carrier. Please ensure your shipping address is accurate at checkout.

If an issue occurs during transit, we’ll do our best to assist you in tracking or filing a claim, but replacements or refunds are not guaranteed.

Additionally, all Herb & Soul products are for educational and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Please consult with your healthcare provider before beginning any herbal regimen, especially if you are pregnant, nursing, or taking medication.

Refund Policy

At Herb & Soul, every blend is crafted with care and intention. Because our products are handmade and often made-to-order, all sales are final. We do not offer refunds or exchanges once an order has been processed.

That said — your satisfaction matters to us. If your order arrives damaged, incorrect, or defective, please reach out within 7 days of delivery at [insert your email address] with your order number and photos if applicable. We’ll do our best to make it right, whether that means sending a replacement, offering store credit, or finding another fair solution.

Please note:

Refunds cannot be issued for custom blends, used products, or items opened after delivery.
We are not responsible for packages lost or delayed by the postal carrier once shipped.

Thank you for understanding and supporting small-batch, intentional herbal wellness.